At Royal Machineries (royalmachineries.com.bd), we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our platform.

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, and physical company address provided during inquiries or orders.

• Transaction Data: Details about products you have purchased or inquired about, including payment confirmations (note: we do not store full credit card details on our servers).

• Technical Data: IP address, browser type, and device information collected automatically via cookies to improve website performance.

2. How We Use Your Information

Your data is used solely for professional purposes, including:

• Processing and fulfilling your machinery orders.

• Providing technical support and responding to inquiries.

• Sending updates regarding your order status or maintenance schedules.

• Improving our website interface and product range based on user behavior.

3. Data Sharing and Disclosure

We respect your privacy. Royal Machineries does not sell or rent your personal data to third parties. We only share information with:

• Logistics Partners: To deliver heavy machinery to your specified location.

• Payment Processors: To securely handle financial transactions.

• Legal Authorities: If required to comply with the laws of the People’s Republic of Bangladesh.

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. Access to personal information is strictly limited to authorized employees who need the data to perform their job duties (e.g., billing or shipping).

5. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function correctly as a result.

6. Your Rights

Under the Data Protection Ordinance of Bangladesh, you have the right to:

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate information.

• Request the deletion of your data, subject to legal or contractual obligations.

7. Contact Us

Address: 884/1, Adorsho Road, West Kajipara,

Mirpur, Dhaka, Bangladesh

Phone: +880 1333-667348

+880 1333-667346

Email: Royalmachineriesco@gmail.com

Website: www.royalmachineries.com.bd