Returns & Exchanges

 we are committed to supplying high-precision industrial equipment that meets your operational needs. We understand that industrial procurement is a significant investment, and we strive to handle all return and refund requests with professional transparency.

• Eligibility for Returns To be eligible for a return, the machinery or equipment must be in its original, unused condition and include all original packaging, manuals, and accessories. Return requests must be initiated within 7 days of delivery. Please note that specialized or custom-ordered machinery built to specific client requirements is generally non-returnable unless a fundamental manufacturing defect is proven.

• Damaged or Defective Items Quality is our priority, but if you receive equipment that is damaged during transit or possesses a manufacturing fault, you must notify us within 24 to 48 hours of receipt. We require photographic or video evidence of the defect to process an exchange or repair. In such cases, Royal Machineries will bear the logistical costs for the return and provide a replacement at no additional charge.

• Inspection and Approval Process All returned items undergo a rigorous technical inspection by our engineering team at our Mirpur facility to ensure the equipment has not been tampered with or improperly installed. Once the inspection is complete, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method or via bank transfer within 10 to 15 working days.

• Restocking Fees and Shipping Costs For standard "change of mind" returns on stocked items that meet all eligibility criteria, a 15% to 20% restocking fee may apply to cover the costs of testing and re-shelving heavy industrial units. Furthermore, original shipping charges are non-refundable, and the customer is responsible for the safe transport and costs associated with returning the machinery to our warehouse.

• Non-Returnable Items Certain items are exempt from being returned, including consumable parts (e.g., blades, filters, belts), software-enabled components once the seal is broken, and items damaged due to improper electrical setup or operator error. We strongly advise all clients to verify technical specifications with our team before finalizing a purchase.

How to Initiate a Return

If you need to discuss a return or a technical issue, please contact our support desk:

• Office Address: 884/1, Adorsho Road, West Kajipara, Mirpur, Dhaka.

• Phone: 01333667348, 01333667346

• Email: Royalmachineriesco@gmail.com